FAQ
What is your return policy?
We will gladly accept Alexa Persico Cosmetics products for a full refund or exchange within 10 days of receiving your order unless otherwise noted. Items MUST be unused with seals intact..
Original shipping charges are nonrefundable, unless we have sent you an incorrect or faulty item. *All items must be in their original and respective packaging*
*Please email support@alexapersicocosmetics.com for any other questions or concerns. A representative will respond within 24-36 hours*.
What shipping method do you use?
We work with all different mail carriers that include: USPS, UPS FEDEX and DHL. Depending on when an order is placed they are shipped with whichever carrier can expedite the delivery the fastest.
As soon as your order has been shipped, you will receive an email with the shipping information and tracking number to the email provided in the order.
*Please Understand, We are not responsible for packages kept outside for extended periods of time during adverse conditions. Please keep up to date with your tracking information so packages can be safely stored inside your residence.*
Do you ship International & What currency is displayed on site?
YES! We ship USPS First Class International WORLD WIDE! Our business is based in New York City, so our currency is listed as USD, American Dollars. Below are the estimated delivery times after your order has been shipped. *Please note the FRISKY Perfume by Jessie James Decker is not eligible for international shipping*
Canada : USPS First Class – varies, 8-16 business days
United Kingdom: USPS First Class – varies, 13-30 business days
Other Countries : USPS First Class- Depending on what Country 8-12 Weeks (Please read below and see if your country is a "Slow Ship" Region)
Tracking Your Order Tracking service is available for select countries only. If your country is not included on the list below, a customs identification number will be provided in your shipping confirmation email.
Countries that offer USPS First Class Package International tracking:
- Australia
- Belgium
- Brazil
- Canada
- Croatia
- Denmark
- France
- Germany
- Great Britain and Northern Ireland
- Israel
- Netherlands
- New Zealand
- Spain
- Switzerland
Packages sent via USPS First Class Package International may take up to 8-12 weeks to arrive due to customs delays and other delays out of Alexa Persico Cosmetics control. We kindly ask that you wait the full 12 weeks before contacting us about your order.
Alexa Persico Cosmetics is not responsible for any lost, stolen, or delayed packages.
Slow to Ship Regions:
- Middle East (Especially UAE and Saudi Arabia)
- India
- Pakistan
- Germany
- Netherlands
- Italy
- Brazil
- Russia
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday or Holidays will be processed on the next business day. Most orders are processed with 3-5 days hours after receipt.
Are Alexa Persico Cosmetics tested on animals?
NO! Alexa Persico Cosmetics does not incorporate animal testing into our development phase or at the production level and we never will. We do not provide authorization to any third parties to perform animal testing on our products. In Addition, ingredients are listed on the seals of our products, or can be seen on the online page of the item you want to purchase.
Does anyone else see the information that I provide to Alexa Persico Cosmetics?
We respect your privacy. The information you provide will not be given to any third party.
Do your makeup shades look exactly like they do on the website?
At Alexa Persico Cosmetics we make every effort to give an accurate representation of our products colors and shades. However, there are some variations on how colors appear from one computer screen to another. Please keep this in mind, but know that we do our best to represent each shade as accurately as possible. If you want more information on a certain shade please email support@alexapersicocosmetics.com with the subject as "Makeup Shade Help"
Where can I buy Alexa Persico Cosmetics near me?
At this time, purchases can only be made on www.AlexaPersicoCosmetics.com
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- A duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items.
What happens if my package is lost or stolen?
We are not responsible for lost or stolen packages. However please contact customer service immediately via email at support@alexapersicocosmetics.com
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.
If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned to our office.
